For Suppliers

Complete guide for suppliers listing services on Robo-Hub.

What is a Supplier on Robo-Hub?

On Robo-Hub, suppliers are service providers who:

• List their services on the marketplace

• Respond to RFQs from shepherds

• Enter into long-term contracts

• Deliver services per agreed SLAs

Think of suppliers as the "supply side" of the marketplace.

Step 1: Create Your Supplier Profile

Your profile is how shepherds find and evaluate you.

Profile Components

Section	What to Include
Company Info	Name, description, years in business
Service Categories	What services you offer
Zones Covered	Where you can provide service
Capacity	Volume you can handle
Certifications	Relevant certifications
SLA Capabilities	Response times, availability

Best Practices for Profiles

1. Be specific about services: "Mobile tire replacement for commercial fleets" not just "Tire service"

2. Define zones clearly: List exact areas you cover

3. Highlight differentiators: What makes you stand out?

4. Show track record: Include testimonials or case studies

Step 2: Set Your Service Zones

Zones are geographic areas where you can provide service.

Primary vs. Secondary Zones

Zone Type	Meaning
Primary	Your core service area, fastest response
Secondary	Can service, may have longer response times

Setting Zone Availability

For each zone, specify:

• Response time capability

• Pricing tier (may vary by zone)

• Capacity limits

Step 3: List Your Services

Create service listings for each offering:

Service Listing Components

Field	Example
Service Name	Mobile Tire Replacement
Category	Tires
Description	24/7 on-site tire service for commercial vehicles
Pricing Model	Per service / Monthly retainer / Volume-based
Base Price	Starting at $X per service
SLA Options	2-hour response / Same-day / Scheduled

Step 4: Respond to RFQs

When shepherds create RFQs for your zone/service category:

1. Receive Notification: System alerts you to new RFQs

2. Review Requirements: Understand what the shepherd needs

3. Prepare Quote: Create your bid

4. Submit: Send before deadline

Quote Components

Section	What to Include
Pricing	Per-unit or package pricing
SLA Commitment	Response times, availability
Capacity	Volume you can handle
Terms	Payment terms, contract length
Differentiators	Why choose you

Writing Winning Quotes

1. Match the requirements: Address every point in the RFQ

2. Be competitive on price: Know your market

3. Highlight reliability: Show your track record

4. Offer options: Tiered pricing for different SLA levels

Step 5: Negotiate Contracts

If a shepherd selects your quote:

1. Review Proposal: Shepherd sends initial terms

2. Negotiate: Counter-offer if needed

3. Finalize: Agree on terms

4. Sign: Accept the contract

5. Deliver: Start providing service

Contract Negotiation Tips

• Understand your costs thoroughly

• Know your capacity limits

• Don't over-commit on SLAs

• Clarify edge cases upfront

Step 6: Deliver and Maintain SLAs

With active contracts:

SLA Tracking

The system tracks:

• Response times

• Service quality

• Volume delivered

• Customer feedback

Maintaining Good Standing

Metric	Target
SLA Compliance	>95%
Response Rate	>90% to new requests
Quality Score	>4.5/5.0

Using the Supplier Dashboard

Your dashboard shows:

Active Contracts

• Contract details

• SLA performance

• Volume tracking

• Revenue

Open RFQs

• RFQs matching your profile

• Deadlines

• Submitted quotes

Performance Metrics

• SLA compliance rates

• Customer ratings

• Market position

Using Agentic Chat

The AI assistant can help:

• "Show me open RFQs in my zones"

• "Draft a quote for this RFQ"

• "What's my SLA performance this month?"

• "Help me improve my profile"

Best Practices

1. Keep Profile Updated

Update your profile when:

• Adding new services

• Expanding zones

• Changing capacity

• Getting new certifications

2. Respond Quickly to RFQs

Quick responses show:

• You're actively monitoring

• You're interested in the business

• You're responsive (good SLA indicator)

3. Be Realistic on SLAs

Don't promise what you can't deliver:

• Better to under-promise and over-deliver

• SLA failures hurt your reputation

4. Build Relationships

Beyond contracts:

• Communicate proactively

• Handle issues promptly

• Request feedback

Next Steps

• Learn about the Supplier Marketplace

• Understand the RFQ System

• Explore Zone Directory