Service Categories

Service categories organize the types of services available in the Robo-Hub marketplace.

Category Structure

┌─────────────────────────────────────────────────────┐
│                    CATEGORY                          │
│               (e.g., Maintenance)                    │
│  ┌───────────────────────────────────────────────┐  │
│  │              SUB-CATEGORY                      │  │
│  │         (e.g., Preventive Maintenance)         │  │
│  │  ┌─────────────────────────────────────────┐  │  │
│  │  │              SERVICE                     │  │  │
│  │  │        (e.g., Oil Change)                │  │  │
│  │  └─────────────────────────────────────────┘  │  │
│  └───────────────────────────────────────────────┘  │
└─────────────────────────────────────────────────────┘

Core Categories

Tires

Services related to tire maintenance and replacement.

Sub-Category	Services
Mobile Tire Service	On-site tire replacement, rotation
Tire Shops	In-shop service, tire sales
Emergency	Roadside flat repair

Towing

Vehicle transport and recovery services.

Sub-Category	Services
Light Duty	Cars, SUVs, light trucks
Heavy Duty	Trucks, buses, large vehicles
Specialty	Flatbed, winch-out, recovery

Maintenance

General vehicle maintenance and repair.

Sub-Category	Services
Preventive	Oil changes, inspections
Repair	Brake, engine, transmission
Electrical	Battery, alternator, diagnostics

Parking

Vehicle parking and storage.

Sub-Category	Services
Daily Parking	Short-term parking
Long-term	Monthly, fleet storage
Secured	Gated, monitored facilities

Charging

Electric vehicle charging services.

Sub-Category	Services
Fast Charging	DC fast chargers
Level 2	Standard AC charging
Fleet Charging	Dedicated fleet facilities

Cleaning

Vehicle cleaning and detailing.

Sub-Category	Services
Exterior	Wash, wax, exterior detail
Interior	Vacuum, steam, interior detail
Sanitation	Deep clean, disinfection

Roadside Assistance

Emergency roadside services.

Sub-Category	Services
Battery	Jump starts, replacement
Lockout	Vehicle unlock
Fuel	Emergency fuel delivery

Parts & Supplies

Vehicle parts and consumables.

Sub-Category	Services
OEM Parts	Manufacturer parts
Aftermarket	Third-party parts
Consumables	Fluids, filters, etc.

Category Properties

For Each Category

Property	Description
Name	Category name
Icon	Visual identifier
Description	What services are included
Common SLAs	Typical response times
Pricing Models	Common pricing structures

For Each Service

Property	Description
Name	Specific service name
Category	Parent category
Description	What the service entails
Typical Duration	How long it takes
Common Requirements	What's usually needed

Using Categories

For Shepherds

Searching by Category

1. Filter marketplace by category

2. See all suppliers offering that service

3. Compare across the category

Creating RFQs by Category

1. Select service category

2. System identifies qualified suppliers

3. Routes RFQ appropriately

For Suppliers

Listing Services

1. Select categories you serve

2. Add specific services under each

3. Set pricing and SLA by service

Category Expertise

Highlight expertise:

• Certifications in category

• Years of experience

• Volume handled

Multi-Category Suppliers

Some suppliers offer multiple categories:

Joe's Fleet Services
├── Tires (Primary)
│   ├── Mobile Tire Service
│   └── Emergency Flat Repair
├── Maintenance (Secondary)
│   └── Oil Changes
└── Roadside Assistance
    └── Battery Service

Benefits of Multi-Category

• One supplier, multiple needs

• Streamlined contracts

• Volume discounts

Considerations

• Ensure quality across categories

• May not be specialist in each

• Check reviews by category

Category Analytics

Market Data

By category:

• Number of suppliers

• Average pricing

• Response times

• Demand volume

Gap Analysis

Identify:

• Categories with limited suppliers

• Zones missing specific categories

• Emerging category needs

Category Evolution

Adding New Categories

Categories are added when:

• Market demand emerges

• Supplier coverage exists

• Clear definition is possible

Category Refinement

Categories evolve with:

• New sub-categories

• Updated service definitions

• Changing market needs

Best Practices

For Shepherds

1. Know your needs: Understand which categories matter most

2. Diversify: Don't rely on multi-category suppliers for everything

3. Specialize by category: Sometimes specialists are better

For Suppliers

1. Focus on strength: Better to excel in few categories

2. Complete listings: Include all services you offer

3. Accurate categorization: List in correct categories

4. Update regularly: Keep services current